Whoops! Not very confidence-building, that. Well, at least "Stephen Hester, RBS's chief executive, was forced to pass on a £2m bonus as a result."
This part of the article is especially interesting: "The FSA is already investigating how RBS's routine software upgrades went so badly wrong and it is expected to hit the bank with a substantial penalty in what would be the first fine levied for an IT failing. News of the fresh wave of difficulties will only compound the bank's difficulties as management desperately try to put it on a firm footing and exit the Government's "asset protection scheme". "
So, an incoming fine and they're already in financial difficulty. Oh dear. The practical effect on their customers so far has been this: "many RBS customers are enduring new problems with their accounts. Some customers reported that their debit card payments were being turned down, while others found their online banking was not working properly
The state-owned bank refused to say how many people were affected, admitting only that it was "experiencing difficulties" and "working hard" to resolve them.
When RBS experienced technical difficulties last month, customers across the UK were locked out of their accounts. A small number in Northern Ireland were still facing difficulties a month after the problems emerged"
Maybe Gamesplanet would like to look into a new banking partner?
Maybe RBS's technical problems are also behind the refused payments some of us have experienced?