got this instead a couple of hours ago
"Dear Customer,
In order to process your order No. XXXXXXX made on 26/07/2012, we require some additional information from you. In our fight against the rise of digital distribution fraud, we have had to implement added surveillance methods that, unfortunately, slow down the transaction confirmation process.
As a result, we kindly request that you fill out the form (available here) in order to definitively confirm your order.
This step is required to finalize the transaction process and ensure you full ownership of your game. If we do not receive a response from you within 48 hours, we reserve the right to cancel your transaction, refund your payment, and decline to activate your game.
We would like to thank you in advance for your cooperation and understanding. By aiding us in our fight against fraud, you are helping maintain the economic balance that allows game creators to get compensated and that keeps prices low"